Shipping policy

Effective Date: September 17, 2026
Company: BERRY LLC
Official Store: i1ur0z-2r.myshopify.com
Business Address: 531 Us Hwy 22 East, Suite 232, Whitehouse Station, NJ 08889, United States
Support Email: [email protected]
This Shipping Policy applies to all orders of geometric toys, bead sets, jewelry-making supplies, craft accessories, and related products purchased on our Shopify store. It explains our order processing procedures, shipping methods, delivery timelines, shipping fees, lost/damaged shipment solutions, and international shipping rules, complying with United States e-commerce shipping standards.

1. Order Processing Time

All orders are processed and prepared for shipment within 1–3 business days from the date of successful payment confirmation. Processing days exclude weekends, US federal public holidays, and seasonal peak sale periods.
Orders placed on weekends or official holidays will start processing on the next available business day. During high-volume seasons (such as holiday sales), processing time may be extended slightly, and we will notify customers via email of any significant delays.
Once your order is packed and shipped, you will receive an official shipping confirmation email with a unique tracking number for real-time order monitoring.

2. Domestic Shipping (United States)

We provide nationwide shipping services to all valid addresses within the United States, including contiguous states, Alaska, and Hawaii. We cooperate with mainstream US logistics carriers including USPS and UPS to ensure stable and safe delivery.

2.1 Standard Shipping

Estimated delivery time: 3–7 business days after order processing and dispatch.

2.2 Expedited Shipping (Optional)

Fast shipping service is available at checkout for urgent orders, with an estimated delivery time of 1–3 business days after dispatch. Expedited shipping fees are calculated automatically based on order weight and delivery destination.
Note: All delivery times are estimated and not 100% guaranteed, due to uncontrollable carrier transit conditions.

3. Free Shipping Eligibility

We offer free standard domestic shipping for all US orders that meet our minimum order threshold, which will be displayed in real time on the store homepage and checkout page. Free shipping applies only to standard ground shipping and does not cover expedited shipping upgrades, international shipping, or remote area surcharges.

4. International Shipping

Our store supports international shipping to most countries and regions worldwide. All international orders are subject to the following rules:
  • International shipping fees and delivery times vary by destination country, package weight, and shipping method, and will be clearly displayed at checkout before payment.
  • Import Duties & Taxes: Customers are fully responsible for all local import duties, customs fees, sales taxes, and clearance charges imposed by the destination country. We do not cover or reimburse any international customs-related fees.
  • International delivery usually takes7–21 business days, depending on customs clearance efficiency and local logistics speed.

5. Order Tracking & Delivery Rules

  • Every valid order is equipped with a tracking number. Customers can track shipment status via the official carrier website.
  • Delivery addresses cannot be modified after the order is shipped. Please confirm your shipping information carefully before checkout.
  • Shipments will be delivered to the shipping address filled in by the customer. We are not responsible for delivery failures caused by incorrect addresses, missing zip codes, or undeliverable recipient information provided by customers.

6. Lost, Stolen or Damaged Shipments

6.1 Lost or Stolen Packages

If your package is confirmed lost or marked as delivered but not received, please contact our support team within 10 days of the updated tracking status. We will verify the logistics record and provide reshipment or refund solutions for eligible orders.

6.2 Damaged or Missing Items

For damaged packaging, broken geometric toys, missing bead accessories, or missing jewelry-making parts upon arrival, customers need to provide unboxing photos/videos within 7 days after delivery confirmation. After verification, we will arrange free replacement, partial reshipment, or corresponding refund.

7. Shipping Restrictions

We reserve the right to suspend or refuse shipping services for the following situations:
  • Invalid or non-existent shipping addresses
  • High-risk areas with frequent logistics abnormalities or delivery failures
  • Orders suspected of fraud, illegal resale, or malicious orders

8. Unclaimed & Returned Shipments

Packages returned to our warehouse due to customer refusal to sign for delivery, unclaimed status, incorrect address, or customer-caused delivery failure will be processed as follows: Customers need to bear the return shipping fee and secondary reshipping fee. If customers require a refund instead of reshipment, the original shipping cost and return handling fee will be deducted from the refund amount.

9. Shipping Delay Disclaimer

BERRY LLC is not liable for shipping delays caused by force majeure factors, including but not limited to extreme weather, natural disasters, carrier system failures, postal service suspensions, customs clearance delays, epidemic control policies, and other uncontrollable external factors.

10. Policy Updates

We reserve the right to revise and update this Shipping Policy at any time without prior notice. The latest policy will take effect immediately after being posted on our store website. Continued purchase and use of our store services constitute acceptance of the updated policy terms.

11. Contact Information

For any questions about shipping time, fees, tracking, or abnormal logistics issues, please contact our customer service team:
Email: [email protected]
Company Address: 531 Us Hwy 22 East, Suite 232, Whitehouse Station, NJ 08889, USA
Website: i1ur0z-2r.myshopify.com