Refund policy

Effective Date: September 17, 2026
Company Name: BERRY LLC
Store Domain: i1ur0z-2r.myshopify.com
Company Address: 531 Us Hwy 22 East, Suite 232, Whitehouse Station, NJ 08889, United States
Support Email: [email protected]
This Return and Refund Policy applies to all purchases made on our Shopify store, including geometric toys, bead sets, jewelry making supplies, handmade jewelry accessories, and all related craft products. This policy complies with United States consumer protection laws and governs all return, exchange, and refund requests between BERRY LLC and our customers.

1. General Return Eligibility

We strive to ensure every customer receives high-quality craft and toy products. Customers may request a return or refund for eligible items within 30 calendar days from the date of order delivery. All return requests submitted after the 30-day window will not be approved, except for defective products caused by manufacturing issues confirmed by our team.
To be eligible for return, items must meet the following conditions:
  • All products must be unused, unopened, and undamaged, with all original packaging, beads, parts, accessories, and instruction manuals intact.
  • Geometric toys and jewelry making kits must have no missing pieces, scratches, stains, or signs of assembly or use.
  • Customers must provide valid proof of purchase (order number, order confirmation email, or payment receipt).

2. Non-Returnable & Final Sale Items

The following items are final sale and cannot be returned, exchanged, or refunded, in accordance with US retail standards:
  • Clearance, discounted, and promotional sale items
  • Customized, personalized, or specially ordered jewelry and bead products
  • Items damaged due to customer improper use, assembly, storage, or accidental breakage after delivery
  • Disposable craft accessories and opened consumable bead supplies
  • Products returned without original packaging or missing parts

3. Defective & Damaged Products

If you receive defective, damaged, or incorrect items due to our shipping or manufacturing errors, please contact our support team within 7 days of delivery. You are required to provide clear photos or videos of the damaged product, packaging, and shipping box for verification.
Once confirmed, we will offer free replacement, full refund, or free exchange for defective products. We will cover all return shipping costs for verified defective or wrong items.

4. Return Process

Please follow the official process to submit a return request:
  1. Contact our customer support team via the official email: [email protected], and state your order number, return reason, and request type (refund/exchange).
  2. Wait for our team’s return authorization (RMA) confirmation within 2–3 business days. Unauthorized returns will not be accepted or processed.
  3. Pack the items securely with all original packaging and accessories, and attach the return label provided by our team.
  4. Ship the package to the designated return address and send the tracking number to our support email for record.

5. Shipping Fees for Returns

  • Our error (defective, wrong item, missing parts): We cover all return and reshipping fees.
  • Customer voluntary return (dissatisfaction, changed mind): Customers are responsible for all return shipping fees. Original shipping fees paid at checkout are non-refundable.

6. Refund Processing & Timeline

After we receive, inspect, and approve your returned items, we will process your refund as follows:
  • Refunds will be issued to the original payment method used for purchase.
  • Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment platform’s processing speed.
  • For partial returns, only the value of the returned items will be refunded.

7. Exchange Policy

We support product exchanges for eligible unused items within the 30-day return window. Exchanges are subject to available inventory. If the requested replacement item is out of stock, we will offer a full refund or store credit with no expiration date.

8. Store Credit

Customers may choose store credit instead of a cash refund for eligible returns. Store credit has no expiry date and can be used for all products on our store. No additional fees will be deducted from store credit balances.

9. Policy Updates

BERRY LLC reserves the right to update this Return & Refund Policy at any time without prior notice. The updated policy will take effect immediately upon posting on our store website. Continued use of our store and purchase of our products constitutes acceptance of the latest policy terms.

10. Contact Us

If you have any questions or disputes regarding our return and refund policy, please contact our customer service team:
Email: [email protected]
Company Address: 531 Us Hwy 22 East, Suite 232, Whitehouse Station, NJ 08889, United States
Website: i1ur0z-2r.myshopify.com